{"id":16,"date":"2024-11-24T19:31:37","date_gmt":"2024-11-24T18:31:37","guid":{"rendered":"https:\/\/www.tvojeoci.cz\/?page_id=16"},"modified":"2025-02-07T14:28:11","modified_gmt":"2025-02-07T13:28:11","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/www.tvojeoci.cz\/?page_id=16","title":{"rendered":"Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=&#8220;&#8220;]\n<div class=\"flex-shrink-0 flex flex-col relative items-end\">\n<div>\n<div class=\"pt-0\">\n<div class=\"gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1f0a4b9a-9c2b-4aa7-a376-487b0a339867\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>&nbsp;<\/p>\n<h2>Obchodn\u00ed podm\u00ednky<\/h2>\n<p>Tyto obchodn\u00ed podm\u00ednky upravuj\u00ed pr\u00e1vn\u00ed vztahy mezi provozovatelem e-shopu Tvojeoci.cz a z\u00e1kazn\u00edkem p\u0159i n\u00e1kupu zbo\u017e\u00ed a slu\u017eeb prost\u0159ednictv\u00edm tohoto webu. Pou\u017e\u00edv\u00e1n\u00edm tohoto webu souhlas\u00edte s n\u00ed\u017ee uveden\u00fdmi podm\u00ednkami.<\/p>\n<hr \/>\n<h3>1. \u00davodn\u00ed ustanoven\u00ed<\/h3>\n<p>1.1. Provozovatelem e-shopu je:<\/p>\n<ul>\n<li><strong>N\u00e1zev spole\u010dnosti<\/strong>: Anton\u00edn Ferdan<\/li>\n<li><strong>S\u00eddlo<\/strong>: 5.kv\u011btna 376\/39. Liberec<\/li>\n<li><strong>I\u010cO<\/strong>:87517205<\/li>\n<li><strong>Kontaktn\u00ed e-mail<\/strong>: <a rel=\"noopener\">antonin.ferdan@gmail.com<\/a><\/li>\n<li><strong>Telefon<\/strong>: +420 774 102 590<\/li>\n<\/ul>\n<p>1.2. Kupuj\u00edc\u00edm je fyzick\u00e1 nebo pr\u00e1vnick\u00e1 osoba, kter\u00e1 uzav\u0159e kupn\u00ed smlouvu s provozovatelem prost\u0159ednictv\u00edm tohoto e-shopu.<\/p>\n<p>1.3. Tyto obchodn\u00ed podm\u00ednky jsou ned\u00edlnou sou\u010d\u00e1st\u00ed ka\u017ed\u00e9 uzav\u0159en\u00e9 smlouvy mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm.<\/p>\n<hr \/>\n<h3>2. Objedn\u00e1vky a uzav\u0159en\u00ed smlouvy<\/h3>\n<p>2.1. Kupuj\u00edc\u00ed provede objedn\u00e1vku prost\u0159ednictv\u00edm objedn\u00e1vkov\u00e9ho formul\u00e1\u0159e na webu Tvojeoci.cz.<br \/>\n2.2. Objedn\u00e1vka je z\u00e1vazn\u00e1 okam\u017eikem jej\u00edho potvrzen\u00ed ze strany prod\u00e1vaj\u00edc\u00edho, co\u017e je potvrzeno e-mailem na adresu uvedenou kupuj\u00edc\u00edm.<br \/>\n2.3. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo odm\u00edtnout objedn\u00e1vku v p\u0159\u00edpad\u011b technick\u00fdch chyb nebo nedostupnosti slu\u017eby.<\/p>\n<p>2.4. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo vyu\u017e\u00edt produktu k vlastn\u00ed prezentaci na soci\u00e1ln\u00edch s\u00edt\u00edch a webov\u00fdch str\u00e1nk\u00e1ch obchodu, a to za podm\u00ednek zachov\u00e1n\u00ed anonymity.<\/p>\n<hr \/>\n<h3>3. M\u00edsto v\u00fdkonu slu\u017eby<\/h3>\n<p>3.1. Prim\u00e1rn\u00edmi m\u00edsty v\u00fdkonu slu\u017eby jsou Liberec a Mlad\u00e1 Boleslav.<br \/>\n3.2. Po p\u0159edchoz\u00ed domluv\u011b mezi kupuj\u00edc\u00edm a prod\u00e1vaj\u00edc\u00edm je mo\u017en\u00e9 realizovat fotografov\u00e1n\u00ed duhovky tak\u00e9 v Praze.<br \/>\n3.3. Souhlas prod\u00e1vaj\u00edc\u00edho s realizac\u00ed slu\u017eby v Praze mus\u00ed b\u00fdt proveden telefonicky a potvrzen p\u0159ed rezervac\u00ed term\u00ednu. Bez tohoto telefonick\u00e9ho potvrzen\u00ed se objedn\u00e1vka pova\u017euje za neplatnou.<\/p>\n<hr \/>\n<h3>4. Ceny a platebn\u00ed podm\u00ednky<\/h3>\n<p>4.1. Ceny slu\u017eeb a zbo\u017e\u00ed jsou uvedeny na webu Tvojeoci.cz v\u010detn\u011b DPH.<br \/>\n4.2. Kupuj\u00edc\u00ed m\u016f\u017ee za objedn\u00e1vku zaplatit:<\/p>\n<ul>\n<li>Bankovn\u00edm p\u0159evodem<\/li>\n<li>Platebn\u00ed kartou<\/li>\n<li>Na m\u00edst\u011b p\u0159i vyu\u017eit\u00ed slu\u017eby (pokud je takov\u00e1 mo\u017enost uvedena)<\/li>\n<\/ul>\n<p>4.3. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo m\u011bnit ceny bez p\u0159edchoz\u00edho upozorn\u011bn\u00ed. Na ji\u017e uzav\u0159en\u00e9 smlouvy nem\u00e1 zm\u011bna ceny vliv.<\/p>\n<hr \/>\n<h3>5. D\u00e1rkov\u00e9 poukazy a vouchery<\/h3>\n<p>5.1. D\u00e1rkov\u00e9 poukazy a vouchery maj\u00ed platnost 12 m\u011bs\u00edc\u016f od data zakoupen\u00ed, nen\u00ed-li na poukazu v\u00fdslovn\u011b uvedena jin\u00e1 doba platnosti nebo domluvena doba del\u0161\u00ed.<br \/>\n5.2. Poukazy nelze sm\u011bnit za hotovost.<br \/>\n5.3. P\u0159i rezervaci slu\u017eby s vyu\u017eit\u00edm poukazu je t\u0159eba tuto skute\u010dnost ozn\u00e1mit p\u0159edem.<br \/>\n5.4. V p\u0159\u00edpad\u011b nevyu\u017eit\u00ed poukazu do data jeho platnosti n\u00e1rok na refundaci zanik\u00e1.<\/p>\n<hr \/>\n<h3>6. Dodac\u00ed podm\u00ednky<\/h3>\n<p>6.1. Slu\u017eby (fotografie duhovky) jsou poskytov\u00e1ny na p\u0159edem dohodnut\u00e9m m\u00edst\u011b a \u010dase podle informac\u00ed uveden\u00fdch v objedn\u00e1vce.<br \/>\n6.2. Digit\u00e1ln\u00ed fotografie budou kupuj\u00edc\u00edmu dod\u00e1ny prost\u0159ednictv\u00edm elektronick\u00e9 po\u0161ty nebo jin\u00e9ho zvolen\u00e9ho \u00falo\u017ei\u0161t\u011b (nap\u0159. cloud).<br \/>\n6.3. Prod\u00e1vaj\u00edc\u00ed nenese odpov\u011bdnost za zpo\u017ed\u011bn\u00ed zp\u016fsoben\u00e9 technick\u00fdmi probl\u00e9my na stran\u011b t\u0159et\u00edch stran (nap\u0159. poskytovatel\u00e9 internetu).<\/p>\n<hr \/>\n<h3>7. Zm\u011bny rezervac\u00ed<\/h3>\n<p>7.1. Rezervaci term\u00ednu lze zm\u011bnit nebo zru\u0161it nejpozd\u011bji 12 hodin p\u0159edem.<br \/>\n7.2. P\u0159i zm\u011bn\u011b nebo zru\u0161en\u00ed rezervace m\u00e9n\u011b ne\u017e 12 hodin p\u0159ed term\u00ednem nen\u00ed n\u00e1rok na refundaci, pokud nen\u00ed mezi kupuj\u00edc\u00edm a prod\u00e1vaj\u00edc\u00edm dohodnuto jinak.<br \/>\n7.3. Kupuj\u00edc\u00ed je povinen kontaktovat prod\u00e1vaj\u00edc\u00edho p\u0159i jak\u00e9koliv zm\u011bn\u011b term\u00ednu, a to telefonicky nebo e-mailem.<\/p>\n<hr \/>\n<h3>8. Odstoupen\u00ed od smlouvy<\/h3>\n<p>8.1. Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f od objedn\u00e1n\u00ed slu\u017eby, pokud slu\u017eba nebyla ji\u017e poskytnuta.<br \/>\n8.2. Po poskytnut\u00ed slu\u017eby (nap\u0159. fotografov\u00e1n\u00ed duhovky) nelze od smlouvy odstoupit, proto\u017ee jde o slu\u017ebu personalizovan\u00e9ho charakteru.<\/p>\n<hr \/>\n<h3>9. Reklama\u010dn\u00ed \u0159\u00e1d<\/h3>\n<p>9.1. Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo reklamovat chyby na v\u00fdsledn\u00e9 fotografii (nap\u0159. technick\u00e1 kvalita). Reklamace mus\u00ed b\u00fdt pod\u00e1na do 7 dn\u016f od doru\u010den\u00ed fotografi\u00ed.<br \/>\n9.2. Reklamaci je nutn\u00e9 zaslat p\u00edsemn\u011b na e-mail provozovatele, v\u010detn\u011b popisu probl\u00e9mu a p\u0159ilo\u017een\u00fdch fotografi\u00ed.<br \/>\n9.3. Pokud je reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, bude fotografie zhotovena znovu bezplatn\u011b.<\/p>\n<p>9.4. Reklamace se nevztahuje na chyby \u010di nedostatky zp\u016fsoben\u00e9 mo\u017enostmi dostupn\u00e9 techniky a stanoven\u00fdch pravidel, zejm\u00e9na pak v situac\u00edch, kdy nen\u00ed mo\u017en\u00e9 objektivn\u011b zachytit fotografie duhovek z fyziologick\u00fdch d\u016fvod\u016f (n\u00edzk\u00fd v\u011bk, v\u00fdrazn\u00e9 nado\u010dnice, v\u00fdrazn\u00e1 sv\u011btloplachost).<\/p>\n<hr \/>\n<h3>10. Ochrana osobn\u00edch \u00fadaj\u016f<\/h3>\n<p>10.1. Provozovatel zpracov\u00e1v\u00e1 osobn\u00ed \u00fadaje z\u00e1kazn\u00edk\u016f v souladu s platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, zejm\u00e9na na\u0159\u00edzen\u00edm GDPR.<br \/>\n10.2. Osobn\u00ed \u00fadaje budou pou\u017eity pouze za \u00fa\u010delem zpracov\u00e1n\u00ed objedn\u00e1vky a poskytnut\u00ed slu\u017eby.<\/p>\n<hr \/>\n<h3>11. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h3>\n<p>11.1. Tyto obchodn\u00ed podm\u00ednky vstupuj\u00ed v platnost dnem 1. 11. 2023<br \/>\n11.2. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo tyto podm\u00ednky kdykoliv zm\u011bnit, p\u0159i\u010dem\u017e zm\u011bna se nevztahuje na ji\u017e uzav\u0159en\u00e9 smlouvy.<br \/>\n11.3. Ve\u0161ker\u00e9 spory vypl\u00fdvaj\u00edc\u00ed z t\u011bchto podm\u00ednek budou \u0159e\u0161eny podle \u010desk\u00e9ho pr\u00e1va.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8220;&#8220;] &nbsp; Obchodn\u00ed podm\u00ednky Tyto obchodn\u00ed podm\u00ednky upravuj\u00ed pr\u00e1vn\u00ed vztahy mezi provozovatelem e-shopu Tvojeoci.cz a z\u00e1kazn\u00edkem p\u0159i n\u00e1kupu zbo\u017e\u00ed a slu\u017eeb prost\u0159ednictv\u00edm tohoto webu. 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